![]() With a Billing Account in context, from Menu Options, under Billing, click Go Paperless. From this section, you can proceed to change the status by selecting Change Paperless Billing Options.ġ. Below the Account Total section will be a notification of the current status of paperless billing. With a Billing Account in context, from Menu Options, under Billing, click View BAN Summary.Ģ. Viewing Paperless Billing Status is available for the following user roles:ġ. This could be the case if the permission to change this is restricted by the settings for the user in Premier, for Billing Accounts in specific markets, or if the Billing Account is from an Affiliate. ![]() #Att.com paperless pdfThe bill image PDF provides an exact representation of the paper invoice sent by mail.įor some Billing Accounts you won't be able to set the paperless billing status in eBill. #Att.com paperless downloadWhen an account is set up to be paperless, to view your invoice you must use the online presentation of the bill, or the bill image PDF copy of the invoice for download and printing. You can later remove this alert, but doing so will result in no notification (either online, email, or paper bill) whenever a new bill is ready in eBill. When you sign an account up for paperless billing, you'll automatically be enrolled in an online bill ready alert for that Billing Account. Set Paperless Billing Status for Billing Accountsįor each Billing Account not on a Billing Foundation Account, you can use eBill to check whether or not you're enrolled to receive a paper copy of your bill. Our consulting services around customer experience optimization are tailored to drive increased customer engagement through improvements to the customer journey, content, and information design.Set Paperless Billing Status for Billing Accounts I welcome the opportunity to walk you through how we are helping our clients deliver on their customer communications goals today. How do your customers view you today? What actions will you take to increase loyalty and drive desired outcomes? Is it time to revisit your strategy? ![]() And remember, a customer’s preferred digital-only experience may not include going to their provider’s website-and that’s OK. I expect that this paperless initiative will help move the paperless adoption needle for AT&T and other companies that take this approach, but it is important for these providers to ensure that their digital-only experience is ready for that test. Relative to customer communications, businesses are dependent on what is often a fragile (if not siloed) ecosystem to maintain and improve customer experience, requiring sensitivity to which levers to pull and how hard to pull them. While the business benefited from reduced print and mail costs, what happened with other important metrics, such as customer satisfaction, days sales outstanding (DSO), call center volume, and customer retention? Early adopters often suffered through clunky navigation, limited document archive, and missing functionality. ![]() Looking back to when businesses first began driving their customers to try paperless communications-or even just a digital complement-many did so before they could offer a strong customer experience to support their marketing insistence that digital communications were a benefit to their customers. Part of the challenge in moving “double-dippers” (those who have electronic access but also retain print) to paperless has been due to bad first experiences. ![]() This strategy is sometimes referred to as a “negative consent.” While it is not yet a common practice in the industry, it is certainly not unprecedented.ĭespite a strong economy, there is a persistent business desire to reduce costs by driving customers to paperless communications. Hint: Instead of asking me to take action to go paperless, AT&T is asking me to take action to stay with paper. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |